{"xsrfToken":"6019f1b5c76b5137f99d901eb53e297e3d4cdc67_lout","branding":{"id":"8","key":"vul","name":"VULCANIA - Customer Service","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a80309","headerLinkHoverBGColor":"#a80309","headerBadgeColor":"#a80309"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7f063b5d-8ad6-44f8-836f-963cc291de63/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjVlNTJlOC1kNzY1LTQ4OGUtYjk5NC1jNjcyMGE4MzhlYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmMDYzYjVkLThhZDYtNDRmOC04MzZmLTk2M2NjMjkxZGU2MyI6WyJyZWFkIl19LCJleHAiOjE3NjMyNjQ4NzIsIm5iZiI6MTc2MzI2NDI3Mn0.UIkP69RCP1lG8KJ35rnmJKnuHgqxAwJuEPz8zt3st4c&client=eb5e52e8-d765-488e-b994-c6720a838eb6&mode=fit","logoId":"7f063b5d-8ad6-44f8-836f-963cc291de63","isLogoAvailable":true,"helpCenterTitle":"Contact Us","sharedPortalName":"VULCANIA","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Contactez-Nous","sharedPortalName":"VULCANIA","localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Contact Us","sharedPortalName":"VULCANIA","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-GB","portalThemeColor":"#c00e0e","helpCenterTitleColor":"#18335a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2f9a4455-d43a-4ba5-8755-2cfb1ecdaa22/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjVlNTJlOC1kNzY1LTQ4OGUtYjk5NC1jNjcyMGE4MzhlYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmOWE0NDU1LWQ0M2EtNGJhNS04NzU1LTJjZmIxZWNkYWEyMiI6WyJyZWFkIl19LCJleHAiOjE3NjMyNjQ4NzIsIm5iZiI6MTc2MzI2NDI3Mn0.NuxUVvvMky7KzxLtpOArA5jAwhzeaScBQin36ZiVfQ8&client=eb5e52e8-d765-488e-b994-c6720a838eb6&height=300&mode=fit","bannerMediaApiFileId":"2f9a4455-d43a-4ba5-8755-2cfb1ecdaa22","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#c00e0e","hasTopBarBeenSplit":true},"portal":{"id":"8","key":"vul","projectId":10040,"serviceDeskId":8,"name":"VULCANIA - Customer Service","description":"<p><b>Welcome!</b></p>\n<p>Can’t find the answer to your question? Check out our FAQ: <a href=\"https://www.vulcania.com/en/smart-tips-for-your-visit/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.vulcania.com/en/smart-tips-for-your-visit/</a><br> Or get in touch with our team to help you prepare for your adventure!</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"123","name":"Other Technical Issue","descriptionHtml":"","callToAction":"Other Technical Issue","introHtml":"<p>You're experiencing a technical issue that doesn't fit into the previous categories — whether it's on our website or mobile app.<br> Use this form to let us know about any other technical difficulties you're encountering so we can help resolve them.</p>","icon":10621,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[30],"key":""},{"id":"120","name":"Other General Inquiry","descriptionHtml":"","callToAction":"Other General Inquiry","introHtml":"<p>Your question or request doesn’t match any of the previous categories?<br> Use this form to submit any other request not related to a specific visit, and we’ll get back to you with an appropriate response.</p>","icon":10613,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[29],"key":""},{"id":"112","name":"Request Regarding My Stay","descriptionHtml":"","callToAction":"Request Regarding My Stay","introHtml":"<p>You've booked a stay and would like information or specific assistance related to your reservation.<br> Use this form to ask your questions or report any issue concerning your stay.</p>","icon":10612,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[26],"key":""},{"id":"119","name":"General Information Request","descriptionHtml":"","callToAction":"General Information Request","introHtml":"<p>You have a general question about the park, its services, or activities, not directly related to a past or upcoming visit.<br> Use this form to ask us anything you'd like to know.</p>","icon":10618,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[29],"key":""},{"id":"109","name":"Request for Information About Stay Offers","descriptionHtml":"","callToAction":"Request for Information About Stay Offers","introHtml":"<p>Would you like to know more about the stay packages offered by Vulcania?<br> Use this form to get detailed information about the available packages, prices, and booking conditions.</p>","icon":10609,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[26],"key":""},{"id":"107","name":"Request for Information About Prices, Opening Hours, or Park Access","descriptionHtml":"","callToAction":"Request for Information About Prices, Opening Hours, or Park Access","introHtml":"<p>You would like detailed information about ticket prices, opening hours, or how to access the park.<br> Use this form to get the information you need to plan your visit in the best possible way.</p>","icon":10607,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[26],"key":""},{"id":"116","name":"Request for Invoices or Receipts","descriptionHtml":"","callToAction":"Request for Invoices or Receipts","introHtml":"<p>Do you need an invoice or proof of purchase for your visit or for a purchase made on-site?<br> Use this form to request a reissue of your documents.</p>","icon":10615,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[27],"key":""},{"id":"121","name":"Management of Your Personal Data","descriptionHtml":"","callToAction":"Management of Your Personal Data","introHtml":"<p>If you have questions or concerns about how your personal data is handled on our website or mobile app,<br> use this form to contact us with any requests related to the privacy and security of your information.</p>","icon":10619,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[30],"key":""},{"id":"118","name":"Prizes and Sponsorship","descriptionHtml":"","callToAction":"Prizes and Sponsorship","introHtml":"<p>If you would like information about our lottery or sponsorship offers,<br> use this form to submit a specific request regarding partnerships or prizes offered as part of collaborations.</p>","icon":10617,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10617","groups":[29],"key":""},{"id":"122","name":"Issue with Your Order","descriptionHtml":"","callToAction":"Issue with Your Order","introHtml":"<p>If you are experiencing difficulties placing an order on our website,<br> please use this form to report the problems so we can assist you promptly.</p>","icon":10620,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[30],"key":""},{"id":"114","name":"Suggestions to Improve the Park","descriptionHtml":"","callToAction":"Suggestions to Improve the Park","introHtml":"<p>Do you have ideas to enhance the visitor experience at the park?<br> Would you like to share your impressions and feedback about your visit?<br> Use this form to send us your suggestions so we can consider them for future improvements.</p>","icon":10614,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[27],"key":""},{"id":"110","name":"Specific Needs Related to a Disability","descriptionHtml":"","callToAction":"Specific Needs Related to a Disability","introHtml":"<p>If you have specific needs due to a disability or medical condition,<br> this request allows you to access information about the accessibility services and accommodations available to help make your visit easier.</p>","icon":10610,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[26],"key":""},{"id":"115","name":"Lost Item","descriptionHtml":"","callToAction":"Lost Item","introHtml":"<p>Did you lose an item during your visit?<br> Use this form to provide details about the lost object and your contact information so we can notify you if it is found.</p>","icon":10608,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[27],"key":""},{"id":"117","name":"Other Request After Your Visit","descriptionHtml":"","callToAction":"Other Request After Your Visit","introHtml":"<p>Does your request not fit the previous options?<br> Use this form to submit any other questions or requests related to your visit to the park, and we will do our best to respond promptly.</p>","icon":10613,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[27],"key":""},{"id":"113","name":"Other Request Before My Visit","descriptionHtml":"","callToAction":"Other Request Before My Visit","introHtml":"<p>If you wish to submit a request that doesn’t fit the other categories,<br> this section allows you to detail your specific needs so you can receive appropriate assistance.</p>","icon":10613,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[26],"key":""},{"id":"111","name":"Request to Change My Tickets","descriptionHtml":"","callToAction":"Request to Change My Tickets","introHtml":"<p>You wish to make changes to an existing ticket reservation.<br> This request allows you to ask for adjustments related to your park entry tickets.</p>","icon":10611,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[26],"key":""},{"id":"219","name":"Email Request – Other","descriptionHtml":"","callToAction":"Email Request – Other","introHtml":"","icon":10527,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"186","name":"Email Request – Stay Offer","descriptionHtml":"","callToAction":"Email Request – Stay Offer","introHtml":"","icon":10527,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"153","name":"Email Request – Customer Support","descriptionHtml":"","callToAction":"Email Request – Customer Support","introHtml":"","icon":10527,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"220","name":"Email Request – Web","descriptionHtml":"","callToAction":"Email Request – Web","introHtml":"","icon":10527,"iconUrl":"https://vulcania.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"Your Upcoming Visit"},{"id":27,"name":"Your Recent Visit"},{"id":29,"name":"Not Related to a Visit"},{"id":30,"name":"Our Website or Mobile App"}],"orderMapping":{"29":[119,118,120],"26":[107,109,110,111,112,113],"30":[122,121,123],"27":[114,115,116,117]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjVlNTJlOC1kNzY1LTQ4OGUtYjk5NC1jNjcyMGE4MzhlYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjMyNjU0NzIsIm5iZiI6MTc2MzI2NDI3MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.hVJqCm1QFfNZ7EDe_50uln7HU9gJBCyK4SLL4f40Ujc","targetCollection":"upload-project-10040","endpointUrl":"https://api.media.atlassian.com","clientId":"eb5e52e8-d765-488e-b994-c6720a838eb6","tokenDurationInMins":20}},"sharedPortal":{"name":"VULCANIA","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}